Open Letter to Microsoft and the Community
I decided to write this letter with the help of various others in the community who agree with my assessment of current things relating to Windows 7 and the way it is being handled. Enjoy the letter, I think we make a LOT of good points that need to be considered.
The growing number of atrocities committed by Steven Sinofsky as the Senior Vice President of the Windows group has been mounting week by week. Recently, I think we saw the effect of this boil over. But first, before we get into that, I think we need to examine who he is and what he has done.
Steven Sinofsky was brought in during a time of great turmoil, when Microsoft was doing it’s damndest to recover from the mess that Jim Allchin and Brian Valentine made. Don’t get me wrong, they were good people and had only the best of intentions, but they made a damn mess out of Windows. Windows was late, unstable, and had an entire Operating System scrapped, billions wasted.
Now, put yourself in the shoes of a board member of Microsoft. Here we have the two highest revenue generating products, one ships like clockwork, pushes out innovation, is loved, has no PR problems, and most often comes in under budget. Then, we have this other product. It’s getting horrible press, it keeps getting delayed, it’s budget grows and its performance decreases.
The only logical choice is for Windows managed like Office. I must say, I was pretty excited when I heard that the Windows ship would be ran as tightly as Office. But as time passed, that excitement waned. It was two months after Windows Vista RTM’d that it became clear what kind of ship Windows was going to be.
Steven Sinofsky’s defiance to talk about Windows Vista Service Pack 1 painted the picture of what the road to the next version of Windows would be like. All we wanted to know is what Service Pack 1 would be. Would it fix performance bugs? Would it fix file transfer speeds? Should we have any hope that Windows Vista would get better? Alas, none of these questions were answered.
Soon after, Steven, under your directive, Microsoft employees were not even allowed to acknowledge that they were working on a new version of Windows. This was purely ludicrous, as we all know you would not have thousands of employees spinning around in their ergonomic chairs, in their beautiful little offices. The refusal to admit such a mundane detail was where your castle started to crumble.
This enraged us, and made us determined to undermine you in any way possible. We chose the method of rumor mongering. This gave way to the general belief that the next version of Windows would “go to pieces” or other stupid ideas. I will admit, this was not at all how we should of reacted. But you left us no choice. Damn it, you would not even let the name “Windows 7” be spoken until November of 2007!
As you continued to keep up your policy of defiance, all of got even more and more angry. All the Microsoft contacts that anyone in this community had were starting to let their anger show. These people WANTED to let people know what was going on with their features, or at least wanted to hear what customers thought about what they had. You had succeeded at enraging your employees and the Windows Enthusiasts.
For you see, the culture, the very essence of the Windows Enthusiast/ Microsoft relationship was based on openness and sharing. It is obvious but unnecessary that you didn’t want to be as open with Windows 7 as you were with Windows Longhorn. As I already mentioned, the management of Windows Longhorn was horrible, which is something that Windows 7 would not suffer from. You used,(and have continued to use) Windows Longhorn as an excuse to not talk.
Who could resist the temptations of an Apple like disclosure policy? We know how those psycho zealots react at their cult gatherings conferences. Who wouldn’t want that for their product? But Steven, you do not realize that Apple has always been like that. Windows was never like that, that is why such a drastic transition would never work… You attempted to wrap a fusion of Apple secrecy and Office management around this thing called Windows. This experiment failed miserably, and any competent manager would have recognized this failure with the reception of how Service Pack 1 was handled.
I am sure that Steve Ballmer has seen this failure on your part, but it would be impossible to remove you in the middle of the Windows development. In fact, you have strategically placed yourself at the heart of Windows 8 before Windows 7 has even reach beta, to make sure that you cannot be removed without the project falling apart.
You had the opportunity to talk about the Windows 7 vision, possibly even give monthly “State of Windows” videos on Channel 9. But no. You chose complete secrecy. And do not even try and comfort yourself with this “Engineering 7 blogs.” You have this innate ability to talk so much and say so little. Karl Rove would be proud of you. Do you see what this has done? It has made it so when something does leak, it is spread to all corners of the community with anger and aggression, with the sole purpose as a vendetta against you and solely you.
Over this past week, there has been an explosion of leaked information regarding 6780. Steven, this is directly because of your choice to remain quiet. Would you have simply announced if PDC attendees should expect a build of Windows 7, you would not have this problem on your hands.
In the past, Windows has always had a face. For quite some time we had Bill Gates. He was and still is revered as a God. Then, we got Jim Allchin and he did a pretty good job as the face of Windows. Despite his blunder known as Longhorn, he was who we rallied around. This time, you have not given us a person like that. You have stood in the shadows, and given us a person to hate. Our hatrid for you grows every day that you are in the seat of power that you are in. As a community, we need someone to look up to. We need a face. If you chose to swoop in now and be the face of Windows, we would see right through it as a PR ploy. I implore you to get this through your head. We do not want you. Now, nor shall we ever.
But, let it be known, we do need someone to rally around. There is such a person in the Windows group. This is a person who motivates the employees. This person can lead the designing of new paradigms by developing brilliant new research methods. This person is willing to speak to the public. This person is possibly the only one who could replace you with the plans for future versions of Windows failing apart. This person knows what you have done right, and knows what you have failed horribly at. This person knows how to keep the customers happy. This person is Julie Larson-Green.
Julie Larson-Green led the development of the highly successful ribbon UI and keeps all her employees happy. When we hear that she will be in a public forum, we all get giddy at the idea of hearing her speak. Julie has seen your miserable failures, and she would know what to do and what not to do. She would find the balance between transparency and translucency.
That is why I am asking that the Windows Community backs me in my request to the CEO of the Microsoft Corporation Steve Ballmer, the Founder and Chairman of the board of the Microsoft Corporation, and the rest of the Board of Directors of the Microsoft Corporation recognize Steven Sinofsky’s failures, and back me in my request that Steven Sinofsky be replaced by Julie Larson-Green at the end of the development of Windows 7.
I sincerely thank all of you for your time.
-Chris Holmes
(Chris123NT) And Others
39 Responses to 'Open Letter to Microsoft and the Community'
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September 22, 2008 at 11:03 pm
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September 22, 2008 at 11:07 pm
Nighthawk:
Well said, Chris. I’ll be posting my thoughts on this matter within a few weeks, if not sooner.
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September 22, 2008 at 11:14 pm
Chris123NT:
Thanks
And LOL @ the person who tagged it “unnecessary”. Steven, stop reading my blog
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September 22, 2008 at 11:53 pm
Zeke:
Too funny, all the guy had to do was throw Windows Enthusiasts a few bones to chew on. Instead he opts to piss people off. What a knuclehead!
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September 23, 2008 at 12:49 am
Daniel:
he didn’t talk about it cause features aren’t cemented yet. He doesn’t want to come out ans say it’ going to have this and this and do that and then have to cut all those features cause they end up not being implemented correctly or whatever. Details have not been finalized so there’s no point in talking about it and potentially misleading people. This was the problem of Vista it promised everything in 2003 but a TON of features cut. They didn’t talk about SP1 cause they didn’t want businesses to wait until SP1 to adopt Vista they wanted them to adopt @ RTM so they pretended there was no SP1 to encourage RTM adoption. They don’t realize that the only way to get busniess to adopt OS at RTM release is to consistently release stable, secure, and backwards compatible RTM versions. Then that old rule of them of waiting until SP1 is released will go away.
Plus MS released many performance and stability updates before Sp1 like the two big ones released in August 2007 that fixed alot of issues and got a lot of press. In fact most of the performance and stability updates of SP1 included were released well before SP1 was.
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September 23, 2008 at 12:55 am
BoobiesMcGee:
I got some cheese for ya. I kid I kid.
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September 23, 2008 at 1:37 am
xplode:
@ Chris amazing letter, I completely agree with your thoughts
@ Daniel
Do not praise Vista, for me it is a huge failure, you will ask why and i will give you simple example which you can not overlook; try to play a game in vista with high resolution and effects, then try the same game on the same machihe with the same settings but with XP, notice the difrence in FPS ? wel XP does higher FPS with 60% on my machine. Which normal OS will need at least 2 GB RAM to operate decent (and Vista operates slower than xp with the same hardware configuration, i have tested it to 10 powerful machines all high end video cards and dual and quad core cpu’s with minimum 2 GB ram). Other example install on vista photoshop adobe premiere corel photopaint office and try to work, install the same apps on xp and i guarantee that the waiting time for the apps to load and performa tasks will be shorted. If you experiment a bit you will agree with me.We all know that some features will be cutted out, Windows 7 is at alpha stage, new things come and go every day, but this does not prevent them to release their ideas and innovations in software. So if they do, everyone wll be happy and excited about the new Windows
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September 23, 2008 at 1:57 am
Hey Daniel,
I can understand MS’s thinking, but to put it simply: they are trying to make a silk purse out of a sows ear.
When Vista RTMed many were dissapointed, and started waiting for SP1
When SP1 came out, many were (again) dissapointed.
So guess what most people will think when W7 gets released: “yeah, whatever…”Few ordinary people will give a shit about W7 unless it is truly good.
I dare say that the future prosperity of Microsoft will depend on how good W7 is (and I mean how good it is *without* any marketing spin).
With linux waiting in the wings, windows will start losing an increasing amount of market share (particularly since Linux has been gradually improving, while windows hasn’t).
Personally, I will not leave XP unless the next OS has something I really want (vista doesn’t), or unless the next OS works seamlessly with all current windows apps (Linux doesn’t).
From what Chris says about Steven, it looks like the OS landscape will remain in limbo for many years to come.
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September 23, 2008 at 3:34 am
anonymous:
Hello,
I’m sorry to say this but reading this letter was dissapointing.
Let me start by sharing a couple of facts about the way this open letter is written.
When you say such things as “The growing number of atrocities committed by Steven Sinofsky” and “you have strategically placed yourself at the heart of Windows 8 before Windows 7 has even reach beta, to make sure that you cannot be removed without the project falling apart.” you imply malice about the actions of the individual and bring the discussion from the topic of generating new ideas for communicating in a large software project to a silly personal attack at Steven Sinofsky.
You also generalize some sentences such as “This enraged us, and made us determined to undermine you in any way possible.”. It seems to me like this tendency to over-generalize and use of hyperboles is caused by lack of safety and proof about what you’re saying. I’m beggining to wonder if there’s any more people in “us” other than “you”.
I suggest that if your interest really is in generating ideas for promoting a better communication policy for a software product as large and risky as Windows, that you do your homework and focus the discussion around those.
Otherwise, this open letter just seems like a pure old rant from someone whose community site lived exclusivly from visitors searching new information that Microsoft chose to provide but now doesn’t.
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September 23, 2008 at 3:39 am
KnightHawk:
Please dear god keep the Ribbon designer away from windows!! I hate office 2007’s ribbon crap, yes I’ve given it 6 months, and it has not grown on me, office 2007 like vista and server 2008, everything now takes a few more clicks, and every single extra click IS noticed – constant reminder of the past when things just worked, Christ they’ve even found a way to make exchange more painful in some ways then the past.
In all seriousness the 2010-11ish next wave out of Microsoft better offer some actual value, because the last wave did not with the exception of sql and the hyper-v\app-v teams. As for Win7 have some advise which apparently is not being taken but I’ll say it again, performance, reliability,and stop the sku spam – go back to just home and pro (and the difference there should not really be features so much as defaults and default experience), if nothing else it’s less skus to test. Office 2007 made this mistake as well. Sure you might lose out on few sucker dollars but you might actually keep customers. Lastly stop this lame over focusing on the friggen GUI, you are not Apple, stop trying and be them. Yes Aero’s kinda cool… guess what though it’s not why most windows customers and businesses buy windows!
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September 23, 2008 at 3:57 am
Angus:
Microsoft talked too much during Vista development, leading to bad surprises. Now they want to do it the other way, which is good. End of the story.
Just wait for PDC next month to see more… Jeesh…
This letter is so stupid and useless. People with no idea should just keep their mouth shut. How old are you Chris, 13? -
September 23, 2008 at 7:11 am
Linoman:
You know, Microsoft saying little or nothing about Windows 7 is not a good thing. The public wants to be informed of features and improvements that we can expect.
Now not to be confused with fairytale Longhorn technology that still does not exist. Tell the public something and let it be the truth.
Microsoft please do not stuff up Windows 7 as well
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September 23, 2008 at 8:48 am
Chris:
Get a life… this open letter is a joke right?
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September 23, 2008 at 9:26 am
Mike:
Chris….truly grow up and realize that you are 20 something kid who Microsoft could give 2 shits about. You starting this letter on your own blog won’t get you anywhere except a shit load of sarcasm from people. Honestly, until the beta actually starts and maybe you get to be part of it, there is little you can do about it.
Grow up and figure out there are way more important events going on in this country and world then sitting and complaining about may or may not happen with windows 7.
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September 23, 2008 at 9:50 am
Dan:
Is this some kind of joke? You sound goddamn clueless of how the whole development process is managed. Take this junk elsewhere, please.
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September 23, 2008 at 10:16 am
Nighthawk:
The point at hand here isn’t to explain how the development process is managed. The fact of the matter is that there has been total silence around Windows 7 since the beginning. Instead of Steven coming out and saying “okay, here are some of the things we would like to achieve with Windows 7, and where do you think we can improve”, everything has been hidden behind a black curtain, in an Apple-like fashion. This strategy may work for Apple, and their user base almost expects it. But with the level of transparency that Microsoft has had over the years with its customers, this approach seems almost foreign.
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September 23, 2008 at 10:23 am
Anon:
“You sound goddamn clueless of how the whole development process is managed.”
Hah, sounds like you understand it a lot more
“Take this junk elsewhere, please.”
So you mean, somewhere like a personal blog? -
September 23, 2008 at 11:22 am
Bob:
Sorry, can’t get behind this. Sinofsky’s primary job is to ensure Windows 7 is great. If it is, he did his job for customers and shareholders, even if some enthusiast’s feathers are ruffled. If not, then maybe he should be replaced. I say maybe because he didn’t start from a clean slate, and has to make the best of what Vista already is. The secret to a great product isn’t early disclosure – as we saw with Longhorn/Vista. And wrt Ballmer. Puhlease. He’s the moron who oversaw the Longhorn/Vista fukup. Why weren’t you asking for his resgination?
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September 23, 2008 at 12:23 pm
YD:
Have you actually heard Julie Larson-Green speak? I saw her for the first time at the company meeting. She was not very good. Her demo showed nothing and the presentaiton was disconnected.
She may be a good leader but presenting is not her strength.
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September 23, 2008 at 1:06 pm
h8t3r 3d:
I have yet to hear, see, meet a mike that i liked. They all seemed pissy and against everyone else’s ideas or passions.
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September 23, 2008 at 1:52 pm
Windows 7 Enthusiast:
Hello, Chris.
I admire your passion for Windows but this letter came off quite wrong, mate. It would be nice to think that this letter will do something other than get laughed at by guys like Sinofsky. The fact of the matter is that Microsoft needs Sinofsky on Windows. The actual number of people who are upset about Microsoft’s silence in regards to Windows 7 is infinitesimal when compared to their 1,000,000,000+ user base. I doubt that the total number of Windows enthusiasts such as yourself meet even a fraction of 1% of that number. As someone else started to mention, Sinofsky was put in place to perform damage control with Windows whilst simultaneously making Windows 7 the best product it could possibly be.
I ask you, what has the silence done that’s bad for Microsoft? Was Vista SP1 a bad product or did it fix a large number of issues? I don’t like the silence as much as the next enthusiast but I would rather them not say anything until features are set in stone. It’s certainly not fun now but if they are playing their cards right, then the time for opening the flood gates on information in regards to Windows 7 is still on the horizon.
Patience is a virtue, mate. I have to remind myself of that every day. :]
:: Windows 7 Enthusiast
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September 23, 2008 at 2:43 pm
Xepol:
Obviously the wrong lesson was learned about Vista. It was not the promises that caused all the problems – it was the failure to deliver on even the most basic ones.
There is no problem making promises, but we do expect a few of them to get delivered upon.
Instead, we get a wall of silence which sends the message that our interest as customers is blatently unwelcome. It is hardly a surprise that the customers want the person responsible’s head on a platter.
Can you honestly be surprised that customers want the person behind the vision sacked when there is no proof that he even has a vision of the future for the product? Probably best to just start shuffling through the HR records to find someone who has both vision and PR abilities. I’m sure Sinosky can continue to manage in the trenches, watch deadlines, make coffee, that sort of thing – but yes, you really have to wonder if you want this guy leading the whole group.
Microsoft -> Make us a few promises, and then just keep them – Problem solved. (a good solid round of upper level firings instead of golden handshakes might also help both with public image AND getting your leaders heads back where they belong)
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Wow…
That’s what I have to say Chris you and I never really agreed on so many things regarding Microsoft/Windows.
This time I have to say I’m with you buddy. I remember back in the Longhorn Project the developer/Microsoft relationship was awesome, we were able to make great apps (at the end those app or most of them died with WinFX/Avalon) now with 7 everything is so numb, is no light or hope or anything.
Just a really boring blog that I think no one really likes, I remember Jim was talking on Channel 9 about longhorn, the team was talking about Longhorn letting us know what to expect on this next version.
At the end Vista is not a failure like many people say, Vista is a great OS the problem relays on the “Vista Capable PCs”
And OEMs like HP that use the cheapest hardware and loads the pc to the point that it takes 10Minutes to fully load the OS.
With Windows 7 we expected to see the real Longhorn, the Longhorn that we all love and wanted however seeing what Steve is doing all those hopes are going down and sending Microsoft Windows back at least 6years.
He is killing what Jim and Brian started, sending back all the improvements on Windows back and at the end we will have a massive failure with 7
I have to agree I talk to Julie and I love how she handles everything; how she can give you an inside look of what the team is doing without giving out to much information that can harm the development.
Thanks to her Office 2007 is the best Office suite ever, I have seen more bugs on Vista than in Office in back in the beta program.
Jim did destroyed Longhorn and made Microsoft look bad when Vista came out however Steve is now just ripping apart the Windows concept.
I know that Microsoft has a lot of problems for integrating many apps into the OS but I think he is taking this to a whole new level, one that I don’t think any one likes.
Call me crazy but I bet that he wants to make a Windows Live Media Center and remove MCE from Windows.
I agree with you Julie has to take control of Windows just like she did with Office.
So where do I sign?By the way Chris , dude you still have balls I always admire that from you. And no hard feelings about the last fight
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Who the hell are you to think you represent the windows community? what a twit!!
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September 23, 2008 at 11:57 pm
Chris123NT:
Thanks for the comments guys. I’m glad I was able to get a little community discussion going here.
And just an FYI, this piece is my OPINION, it doesn’t mean you have to agree with it. So if you want to criticize it, please do so in a civil manner. Reducing yourself to calling me names is just demonstrating your own immaturity.
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September 24, 2008 at 8:44 am
AndyB:
I’m a complete Windows fanboi and I disagree with your letter.
1. No information is better than constantly changing information.
2. Early community feedback really helped out Vista. Thx guys.
Fact is, once certain decisions are made, Microsoft is not going to change them based on CTP or beta feedback (Up button is still missing in File Explorer.) The feedback process needs to happen earlier in the process with focused groups. Apple somehow makes it work.
3. Microsoft is heavily scrutinized for every tiny action or statement – whether it is a blog or their commercials or the UI on an app that almost no one uses (wordpad). Nothing is gained by early discussion – just more fodder for the slashdot crowd. Better to show everything when it is ready.
What I don’t get? Why everyone cares so much about an OS that is at least a year away. I’m hearing even less about the next Office and it’s not keeping anyone up at night. Maybe Windows can learn something from Office and Apple.
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September 24, 2008 at 10:23 am
Mitch Lahey:
Wow Chris, that’s a good letter you have their. You have strong points and I agree with the lot. Great work!
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September 24, 2008 at 1:05 pm
Nighthawk:
@AndyB: The last thing that Microsoft needs right now is to be like Apple, because Apple are shooting themselves in the balls with all of the secrecy and NDAs.
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September 26, 2008 at 5:26 pm
Mugwump00:
Do you really think that, as you so cannot wait to make judgements on a early beta product, you have the right to call for an executive’s job?
It’s clear the product is making good progress and will not remain obscured for very long now, at least in an early version. MS are first and foremost a commercial, IP-centric organisation that owes nothing about anyone regarding talking about their product until they formally ask for testers feedback. I cannot remember BillG talking in detail about Windows release pre-beta, and if so, his were generally more visions and conceptual thoughts rather than promises.
Sure, a finished Longhorn, after all the geeks baring gifts excitement, would have been great, but it never happened. Dissapointing but not life affecting.
A really polished, slightly quicker Vista would be extremely welcome by most us Windows fans now. Well maybe, but then what would I know about what “us” wants?
Relax fella – I think the next year will be very interesting.
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September 26, 2008 at 10:31 pm
me:
do you honestly think MS gives a $hit what you think? we learn from our mistakes. MS will too. Progress is always painful. Get over it.
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September 29, 2008 at 2:01 am
Sam Spade:
There is a popular saying – “Hell hath no fury like a woman scorned” – I would change that saying to read “Hell hath no fury like a sulking sycophant”. Get over yourself!!! Anybody who says that Bill Gates ” still is revered as a God” is in need of a serious reality check.
As much as I dislike the wall of secrecy that Steven Sinofsky has put around Windows (which has directly impacted many people, including myself and Microsoft MVPs), I would *never* succumb to any desire to post such paranoid rantings. You, sir, are an embarrassment to the Enthusiast Community, and are a PERFECT example of why the shutters are going down.
You are wrong to assume that you are entitled to information – wrong in your conclusions as to what is going on at Microsoft – and your over-the-top rantings show that you are cannot be trusted to keep a level head in times of disappointment.
If I were Microsoft I would give you a *wide* berth and not trust you with *anything* – who knows what you’d do the next time you weren’t happy about something.
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September 29, 2008 at 7:47 am
Sam Spade:
One more thing…
Re “So if you want to criticize it, please do so in a civil manner. Reducing yourself to calling me names is just demonstrating your own immaturity.”
Are you kidding? You call Apple enthusiastists “”psycho zealots”, and made multiple libelous statements about Sinofsky, and then you have the gall to say something like that?
There is nothing “civil” about your post and you have done your own share of name calling. I am not at all surprised that those who allegedly worked with you on your blog post are called nothing more than “Others”. I would not want my name to be associated with your ranting either.
And one more thing… you do not speak for all Windows enthusiasts, or many of them, and I doubt you speak for even some of them – so stop it with the “we” and “us”.
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October 7, 2008 at 5:04 pm
Bandora:
I completely agree with KnightHawk.. He said what’s exactly on my mind.. I love windows NOT because of the stupid effects.. I could careless about those GUI effects.. I want performance.. I want reliability and ease…
I hate how everything now is going towards flashy and “cool” gui effects and leaving performance and easy to use OSes/devices…etc.
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October 7, 2008 at 6:43 pm
I completely agree Chris. Windows 7 development is so silent. It is nothing short of a tragedy that Steven would choose to bring us back to the days where Microsoft Devs hid in closets and said nothing!! I hope you are willing to listen to and heed this letter Mr Ballmer. This is very important to the future success of Windows!!!
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October 7, 2008 at 6:44 pm
and when I said “Steven would choose….” I meant Steven Sinofsky. I have personally not seen any reason to blame Steve Ballmer for any of this.
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November 26, 2008 at 6:45 pm
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Is there a color guide anywhere on the site?
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January 27, 2010 at 1:58 am
seoadviser:
Hi,
I recently stumbled upon this forum and after lurking for a few days, decided to join. Most members here seem like they really know what they are doing and have a genuine interest in helping others.
Thanks,
Bill
September 22, 2008 at 9:25 pm
Shifty Ninja Blog: